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Privacy Policy

A legal disclaimer

Last updated: September 2025
Organisation Name: Step In Training
Contact Email: stepintraining@gmail.com
 

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1. Introduction

At Step In Training, we are committed to protecting the privacy and personal information of everyone who engages with us. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We value your trust and ensure that your information is handled responsibly, transparently, and securely.

2. What Information We Collect

We may collect the following types of personal information:

  • Contact details: name, address, phone number, and email address.

  • Learning information: enrolment details, course attendance, progress, and achievements.

  • Personal background details: date of birth, nationality, and any support needs relevant to your learning.

  • Financial information: only when necessary for course fees or funding applications.

  • Feedback and communication records: information you share with us through forms, surveys, or correspondence.

We only collect the information necessary to deliver our services effectively and support your learning journey.

3. How We Use Your Information

Your information may be used to:

  • Process course enrolments and manage your participation.

  • Communicate with you about classes, events, and opportunities.

  • Provide personalised learning support and track progress.

  • Meet legal and funding requirements.

  • Improve our programmes and learner experience.

We will never sell or rent your personal information to third parties.

4. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Contract: to provide you with the learning services you have requested.

  • Legal obligation: to meet reporting or compliance requirements.

  • Consent: where you have agreed to receive information such as newsletters or marketing materials.

  • Legitimate interest: to improve our programmes and maintain effective communication with learners and partners.

5. How We Store and Protect Your Data

Your data is stored securely on password-protected systems and only accessed by authorised staff. We take appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.

6. Sharing Your Information

We may share limited personal data with:

  • Funding bodies or local authorities (where required).

  • Accreditation or awarding organisations.

  • Partner organisations who help deliver our courses.

Any sharing is carried out securely and only when necessary for the delivery or improvement of our services.

7. Your Rights

You have the right to:

  • Access a copy of your personal information.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data, where legally possible.

  • Withdraw consent at any time (for communications or optional uses).

  • Complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

For any data requests or questions, please contact us at stepintraining@gmail.com.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “last updated” date will be revised accordingly.

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